Customer Support Agent

About us

Scribe (https://scribehow.com) is a fast-growing, product-led growth (PLG), VC-backed startup based in San Francisco. We make it easy to share how work gets done. Scribe is used by hundreds of thousands of organizations in 100+ countries to capture and share process knowledge.  Our product is dead simple and intuitive - record yourself doing any workflow, and Scribe will auto-generate step-by-step documentation to share with colleagues or customers anywhere.  We have raised $30M in funding from top investors. Join us on our journey to make capturing and sharing knowledge fast, easy, and even fun!

About this role

At Scribe, excellent customer support is a key part of our growth. As a member of our talented support team, you’ll help resolve queries (email and chat), recommend solutions, and become an expert in both our users and our product. You’ll work with engineers and product managers to help solve problems and make Scribe easier and more natural to use. This job is remote friendly (you’ll have teammates around the world) with United States working hours.

You could be a great fit if you have

• Excellent English communication skills, both written and verbal
• Ability to work in a team environment
• Strong problem-solving and analytical skills
• Familiarity with both Mac and Windows operating systems
• Ability to adapt and follow through extensive amounts of information on a weekly basis
• 3+ years of experience in Software Customer Support
• You are comfortable working with Zendesk or similar CRM products

Bonus

• Experience in subscription-based billing Customer Support (considered a huge plus)
• Bachelor's degree in Computer Science, Communications, or a related field (considered a plus)

Our Philosophy:

We're a diverse team that has come together to do the best work of our professional lives. We're bringing something new into the world together and we wrestle with ambiguity every day. We love building close relationships with Scribe users and they teach us the most important lessons we've learned on this journey.